Refund policy

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at ilgemstones@gmail.com or fill out a right of withdrawal form. Please note that returns need to be sent to the following address: ILgemstones, 17 Deerpark Road, Mount Merrion, Dublin, A94 T8F2, Ireland

Return postage is the responsibility of the sender.

We will not accept items sent back without first requesting a return. 

You can always contact us for any return questions at ilgemstones@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as personalised and custom-made items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get the item you want is to return the current item and, once your return has been accepted, place a separate order for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and credit the refund too. 
If more than 15 business days have passed since we approved your return, please contact us at ilgemstones@gmail.com.